Returns & Exchanges
At NVX Audio, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy on all unworn and unwashed apparel. If your new gear doesn't fit or meet your expectations, we are committed to making it right through a simple exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is authorized, download and print the prepaid shipping label provided via email and securely package your items.
Ship It Back
Drop off your package at any authorized carrier location; ensure the original tags are attached to avoid processing delays.
Receive Your Refund
After our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing